Refund & Return Policy
Effective Date: [14-02-2026]
At Shirtify.shop, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.
Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return:
The item must be unused, unworn, and in its original condition
The item must be in the original packaging
You must provide proof of purchase (order number or receipt)
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
Final sale items
Gift cards
Personalized or custom-made products
Items marked as non-returnable at the time of purchase
Return Process
To initiate a return, please contact us at:
Email: shirtify091@gmail.com
Phone: (434) 924-6589
Please include:
Your full name
Order number
Reason for return
Photos (if item is damaged or defective)
Once your return request is approved, we will provide instructions on how and where to send your item.
Do not send items back without prior approval, as they may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Shipping costs are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of:
The item
The packaging
The shipping label
We will review your case and offer a replacement or refund where applicable.
Refunds
Once we receive and inspect your return:
We will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us first.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you have done all of this and still have not received your refund, please contact us at shirtify091@gmail.com.
Contact Information
Shirtify.shop
Email: shirtify091@gmail.com